Reference

How We Handle Your Information

We collect only what we need to run your account, verify payments through bKash Nagad Rocket, and keep your wallet secure. This policy explains what we store, how we use it, and the choices you have.

Account dataPayment recordsDevice informationSupport historySession logs
Explore the Lobby Read FAQ
77vip How We Handle Your Information
POLICY QUESTIONS

Privacy Support Channels

If you have questions about this policy, want to request your data, or need to update account information, reach us through live chat or email. We handle privacy requests within seven business days and provide account data exports in readable format.

Live Chat Open live chat from any page and mention your privacy question. Our team can pull account records, explain what data we hold, and walk you through correction or deletion requests during the session.
Email Support Send privacy requests to our support email. Include your registered mobile number and describe what you need — data export, correction, or account closure. We reply with next steps and handle requests in order received.
Account Settings Check your account settings page to review stored information, update your mobile number or email, and manage marketing preferences. Changes save immediately and apply across all sessions and devices you use to access the lobby.
DATA PRACTICES

How We Protect Your Privacy

We built account security and data handling around what Bangladesh players expect from a mobile-first casino. Every deposit through bKash Nagad Rocket is logged with timestamp and amount but not your full wallet credentials. Support staff see only the information needed to resolve your issue.

Collection Scope We collect mobile number, email, payment transaction IDs, device type, browser, IP address, and game activity. We do not request national ID, passport, or address unless withdrawal verification requires it under anti-fraud rules in our jurisdiction.
Cookie Use Session cookies keep you logged in; preference cookies remember language and layout choices. Analytics cookies track page views and lobby navigation to improve performance. You can disable non-essential cookies in browser settings without losing core account functionality.
Data Retention Active account data stays accessible while you use the platform. After you close your account we retain transaction records for the period required by financial compliance rules, then delete personal identifiers. Support chat logs are anonymized after ninety days.
Your Rights Request a copy of your data, correct outdated information, or delete your account by contacting support. We process requests within seven business days and confirm completion by email. Deletion removes personal identifiers but preserves anonymized transaction records where legally required.

Privacy Policy Questions

We collect your mobile number, email, payment transaction details for bKash Nagad Rocket deposits and withdrawals, device type, IP address, and game activity. We do not store your full wallet PIN or password, only transaction IDs needed to match payments.

Yes. Contact support through live chat or email and request a data export. We provide a readable file containing your account details, transaction history, support tickets, and session logs within seven business days of your request.

We share transaction details with payment processors to complete your bKash Nagad Rocket deposits and withdrawals. We do not sell your data to advertisers or external marketing platforms. Game providers see anonymized session data but not your contact information.

We keep account data active as long as you use the platform. After you close your account, we retain transaction records for the period required by financial compliance rules in our jurisdiction, then delete personal identifiers while preserving anonymized records.

Yes. Contact support and request account closure. We delete your login credentials and personal identifiers within seven business days. Transaction records required for legal compliance are anonymized so they cannot be traced back to you individually.

Session cookies keep you logged in across pages. Preference cookies remember your language and layout choices. Analytics cookies track lobby navigation to improve performance. You can disable non-essential cookies in your browser without losing core account access or payment functionality.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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